Modules · 1 of 16
Technology
Every ticket, every device and every dollar of damage recovery in one queue — with the device history attached to the ticket that mentions it.
Most districts run a helpdesk in one system, an asset register in a spreadsheet, and damage fees in a third place that nobody reconciles. The Chromebook a ticket is about and the Chromebook a fee is against are the same device, and nothing joins them up.
IT Helpdesk & Assets
Ticket lifecycle, SLA, device register, audits, damage fees and account provisioning.
Anything broken, missing or needed from Technology starts as a ticket that records who asked, when, what was done and how long it took. Every district-owned device carries its own record — where it is, who has it, and what has happened to it — so quoting an asset tag on a ticket links it to that device history.
module key: it_helpdesk · independently toggled per
district
What it does
- Ticket queue with categories, SLA policies, routing rules and auto-assignment
- File on behalf of a colleague, so updates reach the person who actually asked
- Walk-up kiosk, so counter traffic lands in the same queue as everything else
- Email inboxes via IMAP polling, snippets, saved views and ticket dependencies
- Knowledgebase articles and CSAT surveys on resolution
- Device check-in/out, bulk checkout, and assignment to a person or to a room
- Asset audits by building or room, reporting what is missing and what turned up elsewhere
- Code 39 barcode label printing and an asset model catalogue
- Damage and loss fees issued against a device, paid by Stripe checkout
- Third-party data access requests and work account provisioning with approval
The rest of the platform
Every module below shares this one's directory, permissions and audit log. Turn on what you need.
Facilities & operations
Work orders, preventive maintenance, custodial supply, projects.
Safety & security
Incidents, drills, plans, chemical registers, camera footage.
People
HR requests, onboarding, seniority, payroll inquiries, PD.
Students & community
Transportation, facility reservations, ID badging.
Records & finance
Student records, public records requests, contracts, finance.
Walk through Technology on your own data
We load a copy of your buildings and roles, turn on the modules you asked about, and show you the queues your staff would actually see.